Monday, April 25, 2016

Snipping Tool Grey Screen Solved

The Snipping Tool is a really useful screenshot capturing application that is available in the Windows operating system. I've used it very often to capture screenshots or portions of images.

You can also use this screenshot tool to annotate. So once you've taken a screenshot, you can save the final output in various file formats like PNG, JPEG, and GIF.

I've used the Snipping Tool both, in Windows 7 and Windows 10. The new Windows 10 version has a "delay" option.

Anyway, lest I digress, the main purpose of this blog post is to provide a solution to the grey or black screen, when using the Snipping Tool. I can't remember when and how, but at one point when using the Snipping Tool in Windows 7, I encountered a grey screen and it wouldn't allow me to take any screenshots. Basically, it disabled this tool for taking screenshot on my web browsers as well as on desktop applications.

One solution I found was to close open browsers and it would allow me to take screenshots, however, if I wanted to take screenshots within the browser I would continue getting the grey screen. Initially, I thought it was my firewall or Norton Security software that was causing this issue, but that wasn't the case.

Ultimately, after doing some troubleshooting, I narrowed it down to Trusteer Rapport, which is a security software that adds an additional layer of online security to your anti-virus / internet security software. I downloaded Trusteer Rapport via one of my financial institutions.

Anyway, after digging into Trusteer Rapport and making some changes to settings, I was able to get the Snipping Tool working again, both on broswers and my destop applications. You can check the video tutorial below for step-by-step instructions on How to Resolve the Snipping Tool Grey Screen Issue.

This solution may not work for everybody, but those who use Trusteer Rapport will most probably find it helpful. If you have any specific questions, please feel free to post them in the comments section below.

- Trusteer Rapport® is a registered trademark of Trusteer, an IBM Company.

- Snipping Tool is a screen capture utility available in Windows Vista and later versions.
- IBM® and the IBM logo are registered trademarks of International Business Machines Corporation (IBM) in the United States, and/or other countries.
- Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.

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